hajbee Frequently Asked Questions

Creating a hajbee account takes about two minutes. Visit the hajbee Login page, click the registration option, and fill in your full name, date of birth, mobile number, email address, and preferred username and password. You must be 21 years of age or older to register. Once submitted, you will receive a verification code on your mobile number to activate your account.

hajbee requires a government-issued photo ID — your National Identity Card (NID), passport, or driving licence — to verify your identity. You will also need a recent utility bill or bank statement dated within 90 days to confirm your address, and proof that you own the payment method you intend to use (for example, a screenshot of your bKash wallet showing your registered mobile number).

hajbee may temporarily lock an account for several reasons: multiple failed login attempts, a pending KYC verification request, suspected fraudulent activity, or a self-requested time-out or self-exclusion. If your account has been locked unexpectedly, contact the support team at [email protected] with your username and a brief description of the issue. Most cases are resolved within 24 hours.

No — each player is allowed exactly one hajbee account. Creating duplicate accounts is a violation of the Terms and Conditions and will result in all associated accounts being permanently closed and any balances forfeited. If you have forgotten your login credentials, use the password reset option on the hajbee Login page rather than registering again.

To permanently close your hajbee account, email [email protected] with the subject line 'Account Closure Request' from your registered email address. Include your username and reason for closing. Any remaining balance will be refunded to your registered bKash or Nagad wallet within 3–5 business days. Note that if you are closing for responsible gaming reasons, self-exclusion is a more appropriate and effective tool.

To deposit via bKash on hajbee, log in to your account, go to the Cashier section, select bKash as your payment method, enter the amount you wish to deposit, and follow the on-screen instructions to complete the bKash payment. The minimum deposit via bKash is ৳200. Deposits are credited to your hajbee account instantly in most cases, though network delays can occasionally add up to 5 minutes.

Nagad deposits on hajbee are processed instantly in the vast majority of cases. Once you confirm the payment in your Nagad app, your hajbee account balance is updated within seconds. If your balance has not updated after 10 minutes, take a screenshot of the Nagad transaction confirmation and contact [email protected] — the team will manually reconcile the transaction.

The minimum withdrawal amount on hajbee is ৳500 for all supported payment methods including bKash, Nagad, Rocket, and Upay. There is no maximum withdrawal limit imposed by hajbee for standard withdrawals, though individual payment providers may have their own daily transaction caps — for example, bKash personal accounts have a daily send limit set by bKash itself.

Most hajbee withdrawals to bKash, Nagad, or Rocket are processed within 1–4 hours during business hours (Bangladesh Standard Time, UTC+6). Withdrawals submitted after midnight BST may take until the following morning to process. Bank transfer withdrawals to Dutch-Bangla Bank, BRAC Bank, or other supported banks typically take 1–2 business days. Your account must be fully KYC-verified before any withdrawal is approved.

hajbee does not charge any platform-side fees on standard deposits or withdrawals. However, your payment provider — bKash, Nagad, Rocket, or your bank — may apply their own transaction fees as per their standard schedule. hajbee has no control over third-party provider fees. We recommend checking your provider's current fee structure before transacting.

Yes, hajbee supports bank transfers from several Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank Bangladesh (IBBL), and Sonali Bank. Bank transfer deposits typically take 1–2 business days to reflect in your hajbee account balance. The minimum bank transfer deposit is ৳1,000. Mobile wallet methods like bKash or Nagad are generally faster and recommended for most players.

hajbee covers a wide range of cricket betting markets including match winner, top batsman, top bowler, total runs, highest opening partnership, method of first dismissal, and live in-play betting on ball-by-ball outcomes. Supported tournaments include the BPL (Bangladesh Premier League), IPL, T20 World Cup, ICC Champions Trophy, Test series, and bilateral ODI series featuring the Bangladesh Tigers.

All games on hajbee are supplied by internationally certified game studios — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, and Spribe — whose Random Number Generators (RNGs) are independently tested and certified for fairness by accredited third-party testing laboratories. The theoretical Return to Player (RTP) percentage for each slot game is published in the game's information panel.

RTP (Return to Player) on hajbee slot games varies by title but typically ranges from 94% to 97%. High-variance titles may have RTPs closer to 94–95%, while low-variance games often sit at 96–97%. The exact RTP for each game is displayed in the game's information or paytable section. RTP is a long-term statistical average — short sessions can produce results significantly above or below this figure.

Yes — hajbee is fully optimised for mobile play directly in your browser, with no app download required. The platform is compatible with all major Android and iOS smartphones and tablets. Simply open your mobile browser, navigate to hajbee.org, and log in. All games including slots, live casino tables, cricket betting, and crash games like Go Rush are fully playable on mobile.

Go Rush is a crash-style game available on hajbee where a multiplier starts at 1x and increases rapidly. You place your bet before the round starts, then cash out at any multiplier you choose before the game 'crashes'. If you cash out in time, your bet is multiplied by the value you cashed out at. If you wait too long and the game crashes before you cash out, your bet is lost. The crash point is determined by a provably fair algorithm.

The hajbee welcome bonus is available to all newly registered players who make their first qualifying deposit. The bonus amount and percentage are displayed on the promotions page at the time of your registration — terms such as minimum deposit amount, bonus percentage, and expiry date are subject to periodic updates. The welcome bonus must be wagered a specified number of times before any winnings derived from bonus funds can be withdrawn.

A wagering requirement (also called a playthrough requirement) means you must wager your bonus funds a certain number of times before converting them into withdrawable cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 worth of qualifying bets before the bonus balance becomes withdrawable. Only certain game types — typically slots — contribute 100% to wagering. Live casino and sports bets may contribute less.

Yes, hajbee periodically offers free spins promotions on selected slot titles, typically tied to new game launches, seasonal events like Eid or Pohela Boishakh, or as part of the loyalty rewards programme. Free spin winnings are usually subject to a wagering requirement before withdrawal. Check the promotions section of your account dashboard for current free spins offers available to your account.

hajbee operates a tiered loyalty programme that rewards consistent play with points redeemable for bonus credits, cashback, and exclusive promotions. Players progress through tiers based on cumulative wagering volume. Higher-tier members receive personalised account management, faster withdrawal processing, higher deposit limits, and early access to seasonal promotions such as BPL cricket specials and Eid bonus events.

hajbee uses TLS 1.3 encryption for all data in transit and AES-256 encryption for data stored at rest, ensuring that your personal information, payment details, and account credentials are protected at all times. The platform undergoes regular third-party security audits and penetration testing. All payment transactions are processed through reputable, regulated payment providers including bKash, Nagad, and major Bangladeshi banks.

hajbee is an internationally operated platform serving the Bangladesh market. We do not make specific claims about local licensing status and recommend that players satisfy themselves as to the legality of online gambling in their jurisdiction before playing. All players must be 21 years of age or older. hajbee operates transparently, with full KYC, AML compliance, and responsible gaming measures in place.

The minimum age to register and play on hajbee is 21 years. This is a strict requirement — not a guideline. Every account is subject to age verification as part of the KYC process before any withdrawal is processed. If it is found that an account has been registered by someone under 21, the account is immediately closed and any balance is refunded to the source payment method.

To self-exclude from hajbee, contact the support team at [email protected] with the subject line 'Self-Exclusion Request'. You can choose a self-exclusion period of 6 months, 1 year, 3 years, or permanent exclusion. The request is processed within 24 hours. During self-exclusion, your account is fully locked, you are removed from all marketing lists, and any remaining balance is refunded to your registered payment method.

Deposit limits on hajbee can be set directly from the Responsible Gaming section of your account settings. You can choose daily, weekly, or monthly caps. Reductions to your limit take effect immediately. Requests to increase an existing limit are subject to a mandatory 7-day waiting period — this intentional delay is designed to prevent impulsive decisions during a losing streak. There is no fee or penalty for setting any responsible gaming limit.