Responsible Gaming at hajbee
Gambling should always be a form of entertainment — never a source of financial stress or personal hardship. hajbee is committed to providing every player with the tools, information, and support they need to stay in control. This page explains everything you need to know about playing safely on our platform.
Our Commitment to You
hajbee takes responsible gaming seriously — not as a compliance checkbox, but as a core part of how we operate.
At hajbee, we understand that for the vast majority of our players across Bangladesh — from Dhaka to Chittagong, Sylhet to Rajshahi — gambling is a leisure activity enjoyed alongside cricket matches, weekly slot sessions, and live casino games. Most players set a budget, stick to it, and walk away having had a good time. That is exactly how gambling should work.
However, we also recognise that for a small number of players, gambling can become problematic. Betting beyond one's means, chasing losses, or using gambling to cope with stress are signs that the activity has shifted from entertainment to a potential problem. hajbee has built a comprehensive responsible gaming framework to help identify those situations early and provide real, practical support before harm escalates.
This framework includes hard deposit limits, session time controls, a cooling-off period feature, a full self-exclusion tool, and a dedicated responsible gaming support team available 24 hours a day. All tools are accessible directly from your account settings — no lengthy form submissions or waiting periods required for most controls.
Responsible Gaming Tools
hajbee provides six practical tools to help every player manage their gambling activity. All tools are available in your account settings and take effect immediately or within 24 hours as noted.
Financial Control
Deposit Limits
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, the platform will automatically decline any further deposit attempts until the limit period resets. Deposit limits take effect immediately when set. Requests to increase an existing limit are subject to a mandatory 7-day cooling-off period before the increase is applied — this delay is intentional and designed to prevent impulsive decisions made during a losing streak.
Time Management
Session Time Limits
Set a maximum continuous playing session duration — from 30 minutes up to 8 hours. When your session limit is reached, you will receive a prominent on-screen notification and will be automatically logged out of all active games. You can choose to set a cooling-off period before your next session begins, giving you time to step away, take stock, and return only when you are ready. Session time limits are one of the most effective tools for preventing the "time distortion" effect that gambling can produce.
Short Break
Time-Out Feature
Need a short break from the platform without committing to a full self-exclusion? The Time-Out feature allows you to temporarily suspend your account for a defined period: 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account is fully locked — you cannot log in, deposit, or place bets. Your account balance is preserved and remains accessible once the time-out period concludes. Time-outs cannot be lifted early, so choose your duration thoughtfully.
Long-Term Exclusion
Self-Exclusion
If you feel that gambling has become a serious problem, self-exclusion allows you to permanently or long-term block your access to hajbee. You may choose a self-exclusion period of 6 months, 1 year, 3 years, or permanent exclusion. Once activated, your account is locked, all pending bonuses are forfeited, and you will be removed from our marketing lists immediately. Self-exclusion requests are processed within 24 hours of submission. Any outstanding account balance will be refunded to your registered bKash, Nagad, or Rocket wallet. Self-exclusion is a serious and binding commitment — requests to reverse a self-exclusion before the chosen period has elapsed will not be granted.
Spending Awareness
Loss Limits
Set a cap on how much you are willing to lose in a single day, week, or month. Once your loss limit is reached, your account will automatically be locked from further betting activity for the remainder of that period. Loss limits provide a safety net for players who tend to chase losses — one of the most common and dangerous gambling behaviours. Like deposit limits, increases to loss limits require a 7-day waiting period before taking effect.
Awareness Tool
Reality Check Reminders
Enable periodic on-screen reminders that display how long you have been playing in your current session and your net win/loss position for that session. Reality check reminders can be set to appear every 15, 30, or 60 minutes. Seeing real numbers — time spent and money won or lost — is a powerful prompt that keeps gambling grounded in reality. Players who use reality check reminders consistently report making better spending decisions and feeling more in control of their activity.
Warning Signs of Problem Gambling
Problem gambling rarely announces itself clearly. It tends to develop gradually. The following signs may indicate that gambling has moved beyond healthy entertainment.
- Gambling with money meant for essential expenses — rent, food, utility bills, or mobile recharge.
- Chasing losses — placing larger bets to try to recover money already lost in the same session or on previous days.
- Feeling restless, irritable, or anxious when not gambling, or when attempting to reduce your gambling activity.
- Lying to family members, friends, or colleagues about the frequency or scale of your gambling activity.
- Borrowing money — from friends, family, or informal lenders — specifically to fund gambling.
- Repeatedly failing to stick to self-imposed spending limits or time limits.
- Using gambling as a way to escape stress, depression, loneliness, or personal problems.
- Neglecting work, study, family responsibilities, or personal health because of time spent gambling.
- Feeling a compulsion to gamble with increasingly large amounts to achieve the same level of excitement.
How hajbee Protects You
Beyond the tools you activate yourself, hajbee's platform includes built-in safeguards that work automatically in the background.
Mandatory Age Verification
Every account goes through KYC verification before any withdrawal is processed. Players must prove they are 21 or older. Any account found to belong to a minor is permanently closed and all balances are refunded to the payment source.
Automated Behaviour Monitoring
hajbee's platform automatically monitors for patterns associated with problem gambling — rapid deposit sequences, unusually long uninterrupted sessions, and escalating bet sizes following losses. Flagged accounts are reviewed by a responsible gaming specialist within 24 hours.
Proactive Outreach
If our monitoring system identifies a player showing early signs of harmful gambling, a member of our responsible gaming team will make proactive contact via in-platform message or email — not to sell anything, but to check in, offer tools, and ensure the player is aware of the support available.
Marketing Opt-Out for Vulnerable Players
Any player who activates a self-exclusion, a time-out, or any responsible gaming limit is automatically removed from all promotional communications — bonus emails, tournament alerts, seasonal offer messages — for the duration of their restriction.
Full Transaction History
Every player can access a complete, downloadable record of their deposit and withdrawal history, bet-by-bet gameplay log, and bonus transaction record. Transparent access to your own financial history is one of the most effective tools for maintaining perspective on your gambling activity.
Staff Training
All hajbee customer support agents receive responsible gaming training as part of their onboarding. They are equipped to recognise warning signs during support interactions and to escalate concerns to the responsible gaming team. No agent is incentivised to discourage a player from using responsible gaming tools.
Get Support
If gambling is causing you stress, financial difficulty, or relationship problems, please reach out. Help is available and confidential.
hajbee Responsible Gaming Team
Our dedicated responsible gaming team is available 24 hours a day, 7 days a week, every day of the year — including Eid, Pohela Boishakh, and Victory Day. You can reach us via Live Chat (available from within your account dashboard) or by sending an email to:
[email protected]When contacting us about a responsible gaming matter, please include "Responsible Gaming" in the subject line or opening message so your request is routed directly to the specialist team. We will respond within 2 hours during normal hours and within 6 hours during overnight periods (Bangladesh Standard Time, UTC+6).
Tips for Safe, Enjoyable Play
The vast majority of hajbee players never experience gambling problems. These practical habits help keep it that way.
- Set a budget before you start. Decide how much you can comfortably afford to spend before opening the platform. Treat that amount as the cost of entertainment, not as an investment you expect to recover.
- Play for fun, not to make money. The odds on every game at hajbee — slots, live casino, cricket betting, crash games — favour the platform over time. Occasional wins are exciting, but they are not reliable income.
- Take regular breaks. Use the Reality Check reminder feature. Step away from the screen between sessions. Gambling sessions that run longer than 2 hours without a break significantly increase impulsive decision-making.
- Never chase losses. If you have reached your session loss limit, stop. The impulse to "win it back" is one of the strongest and most dangerous forces in gambling psychology. Walk away and return another day with a fresh budget.
- Keep gambling balanced with other activities. If gambling is the primary way you spend your leisure time or manage your emotions, that is a signal worth taking seriously. Maintaining a balance with other hobbies, social activities, and time outdoors is important.
- Never gamble when upset, stressed, or under the influence. Impaired judgement leads to impulsive bets, higher stakes, and regret. Only gamble when you are in a calm, clear-headed state of mind.
Play Safely with hajbee
Responsible gaming and great entertainment are not opposites — they go hand in hand. Explore hajbee's full game library, read our FAQ for platform guidance, or review our full Terms & Conditions. All tools mentioned on this page are available immediately from your account settings after login. 21+ only.
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